Questions about your rights and our policies
You can close your account through Account Settings → Security → Close Account. Your balance must be zero—withdraw or contact support to process remaining funds. After closure, your personal data deletes within 30 days, but transaction records stay for legal compliance. You can reopen an account anytime by registering again.
Each payment is encrypted end-to-end and verified against your registered identity. Your payment method is stored encrypted and never shared with third parties. Transactions are logged for audit and fraud detection. If you see a payment you don't recognise, report it to support within 24 hours.
Yes. Go to Account → History and select your date range. You can view deposits, withdrawals, bets and payouts. To download a full data export including personal info and contact history, email support with 'Data Export Request' and your account ID. We send the file within 14 days.
Change your password immediately and contact support with 'Account Breach' in the subject. Include the date and time you noticed the issue. We review your session logs within 2 hours, lock suspicious activity and help you recover unauthorized withdrawals if confirmed within 30 days.
No. Your data—name, email, phone, payment methods—stays private and is used only to operate your account, process payments and meet legal requirements. We do not sell, trade or share your details with advertisers or unrelated third parties. Our privacy policy outlines all data uses and your consent options.
Account data is stored on secure servers in data centres that comply with Indonesia legal standards. Transaction records are kept for seven years for tax and audit compliance. Personal details like email and phone are retained while your account is active; after closure, they're deleted within 30 days unless legal holds apply.
Log into your account and go to Account → Payment Methods or Account → Profile. Add, edit or remove DANA, OVO, GoPay or QRIS accounts directly. Changes take effect immediately. For sensitive updates like registered name or ID number, you may need to verify your identity; support will guide you through the process.
